Refund policy

We want you to be completely satisfied with your purchase. If you are not, you may return the item for a refund within 30 days of delivery. Please read the following guidelines carefully.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it: unworn or unused, with all original tags attached.
• The item must be in its original, undamaged packaging.
• You must have the receipt or proof of purchase (such as your order confirmation email).

How to Start a Return (Step-by-Step)

To initiate a return, please follow these steps:

1. Contact Us: Send an email to info@getmilex.com with the subject line "Return Request: Order #[Your Order Number]".
2. Provide Details: In your email, please include your full name, order number, the name of the item you wish to return, and the reason for the return.
3. Include Photos (if applicable): If the item is damaged or defective, please attach clear photos so we can evaluate the issue.
4. Await Instructions: We will review your request and reply within 2 business days with further instructions, including the return shipping address. Please do not send items back without receiving these instructions.

Damages and Issues

Please inspect your order as soon as you receive it. Contact us immediately at info@getmilex.com if the item is defective, damaged, or if you received the wrong item. Providing photos of the issue will help us resolve it for you quickly.

Return Shipping Costs

• For Defective or Incorrect Items: If you are returning an item because it is defective, damaged, or incorrect, we will cover the cost of return shipping by providing a prepaid shipping label.
• For Other Returns (Change of Mind): If you are returning an item for any other reason (e.g., you changed your mind), you will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable.

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at info@getmilex.com.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. These include:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or Gift Cards

Please get in touch if you have questions or concerns about your specific item.

If you have any questions about our Return & Refund Policy, please do not hesitate to contact us at info@getmilex.com.